Patient Safety & Privacy
Five pillars of protection — from hospital vetting to emergency response. Read how we keep you safe before, during, and after treatment.
Hospital Vetting
Only JCI/NABH-accredited hospitals with verified infection-control audits and international patient experience.
Treatment Verification
Every quote is verified directly with hospital international desks. No third-party brokers in between.
Data Privacy
Your medical reports are shared only with hospitals you approve. We follow GDPR-aligned data handling and never sell your data.
Patient Coordinator
A dedicated coordinator stays with you 24/7 — from arrival to discharge. Available on WhatsApp instantly.
Emergency Protocol
If complications arise, we coordinate with the hospital's emergency team and your home-country embassy if needed.
Common Questions
How do you verify hospital safety?
We only work with JCI- or NABH-accredited hospitals. Both standards require rigorous infection-control, surgical-safety, and patient-rights audits. We re-verify accreditation every 12 months.
Will my medical reports be safe?
Yes. Reports are shared via encrypted WhatsApp or our secure email. We share only with the hospitals you select. We never sell or share data with marketers.
What if something goes wrong during treatment?
Your assigned coordinator escalates immediately to the hospital's medical director. We also help liaise with your embassy and family. We do not abandon patients in crisis.
Can I file a complaint?
Yes. Email contact@navaid.in or WhatsApp us. We respond within 4 working hours and resolve most issues within 48 hours. Unresolved cases are escalated to the partner hospital's grievance committee.