Privacy Policy

Last Updated: April 2025

1. Introduction

Navaid.in ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website (navaid.in) and services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone/WhatsApp number, country, address.
  • Medical Information: Medical reports, diagnosis, treatment history, and health records you share with us.
  • Travel Information: Passport details, visa information, travel dates (only when you request visa/travel assistance).
  • Usage Data: Pages visited, browser type, device info, IP address, referral source.
  • Communication Data: WhatsApp messages, emails, phone call records related to your medical inquiry.

3. How We Use Your Information

  • To connect you with appropriate hospitals and doctors based on your medical condition.
  • To provide cost estimates and hospital comparisons.
  • To assist with visa processing, travel arrangements, and accommodation.
  • To communicate with you about your medical journey.
  • To improve our services and website experience.
  • To send relevant health information and updates (you can opt out anytime).

4. How We Share Your Information

We share your information only with:

  • Partner Hospitals & Doctors: Your medical reports and condition details are shared with hospitals for evaluation and cost estimation.
  • Travel Partners: Passport/visa details shared only for visa processing and travel arrangements.
  • Legal Requirements: If required by law, court order, or government regulation.

We never sell your personal or medical data to third parties for marketing purposes.

5. Data Security

We use industry-standard security measures to protect your data, including SSL encryption, secure servers, and restricted access. Medical records are handled with extra care following healthcare data protection best practices.

6. Data Retention

We retain your data for as long as necessary to provide our services. Medical records are retained for 7 years as per healthcare regulations. You can request deletion of your data at any time by contacting us.

7. Your Rights

  • Access: Request a copy of all data we hold about you.
  • Correction: Request correction of any inaccurate data.
  • Deletion: Request deletion of your data (subject to legal retention requirements).
  • Opt-out: Unsubscribe from marketing communications at any time.

8. Cookies

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences in your browser settings.

9. Contact Us

For privacy-related questions or requests:

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

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